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Here are some common issues reported by our customers. Please refer to the help categories for more detailed information.

Yes. We work with business clients, retailers, studios, and brands that need embroidery patterns or lace products in larger quantities. You can contact us with your required style, quantity, and project timeline, and our team will provide suitable options.

Minimum order quantity may vary depending on the product type, design complexity, material, and production process. Please contact us with your project details, and we will confirm the MOQ for your request.

Yes. We welcome brand cooperation and can discuss private label, exclusive designs, or customized product development based on your business needs.

Yes. We offer tiered pricing based on order quantity, product type, design complexity, and production requirements. For larger orders, please contact us with your project details, and our team will provide a customized quotation.

No, you can shop as a guest. However, creating an account lets you save your favorite items, view your order history,
track orders easily, and receive exclusive updates and offers.

Lead time depends on design complexity, order quantity, material availability, and production schedule. Simple designs may be completed faster, while complex or custom patterns may require more development and testing time.

Yes. We support custom design development based on your artwork, reference images, product direction, or collection theme. Our team can help adjust the pattern and prepare it for production.

Yes. For most business orders, samples can be arranged before bulk production so you can review the pattern, material, color, and overall quality.

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original packaging with tags intact.

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We're here to help! If you didn't find the answer you were looking for, feel free to reach out to our team. Contact us directly, and we'll make sure to assist you as soon as possible.

Help categories