Shipping Policy
Shipping Policy
We aim to make shipping clear, reliable, and efficient for every order. Whether you are purchasing embroidery patterns, lace products, samples, or placing a business order, our team will help arrange suitable shipping based on your destination, order size, and delivery needs.
1. Order Processing
Orders are processed within 1 business day after product details, quantities, pricing, and payment are confirmed.
For custom projects, samples, or bulk orders, additional production time may be required before shipment. Production time may vary depending on design complexity, material availability, order quantity, and factory schedule.
2. Estimated Delivery Time
Estimated delivery time is usually 3–10 business days after shipment.
Delivery time may vary depending on the destination country or region, selected shipping method, customs clearance, local holidays, and carrier conditions.
3. Shipping Methods
We offer suitable shipping options based on your order size and destination.
Available methods may include express courier, air freight, or sea freight for larger business shipments. Our team will recommend the most suitable option based on your timeline, budget, and shipment volume.
4. Shipping Costs
Shipping costs are calculated based on destination, package weight, volume, and selected shipping method.
For business orders, wholesale purchases, or custom production projects, shipping fees will usually be confirmed during the quotation process before payment or production begins.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees.
These charges are the responsibility of the buyer unless otherwise agreed in writing. We recommend checking with your local customs office before placing an order.
6. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
For larger freight shipments, tracking updates may vary depending on the carrier or logistics provider.
7. Shipping Address
Please make sure your shipping address, contact person, phone number, and company information are accurate before shipment.
LaceCraze is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete shipping information.
8. Lost, Delayed, or Damaged Shipments
If your shipment is delayed, lost, or damaged during transit, please contact us as soon as possible.
We will assist in communicating with the carrier or logistics provider, but final resolution may depend on the shipping company’s investigation and policy.
Need Help With Shipping?
If you have special shipping requirements, urgent delivery needs, or questions about international logistics, please contact our team before placing your order.
