Refund policy

Thank you for shopping with LaceCraze.com.
Because all of our products are digital embroidery designs, our refund and return policy differs from that of physical goods.

1. Digital Product Policy

All items sold on LaceCraze.com are digital downloads (for example: embroidery design files, digital patterns, and PDF instructions).
Once your purchase is completed and the files are delivered to you (by email or instant download), the sale is final and non-refundable.

We do not accept returns, exchanges, or cancellations for digital items.
Please make sure to review product descriptions, formats, and compatibility requirements carefully before placing your order.

2. Exceptions & Refund Eligibility

Refunds may be granted only in the following rare cases:

The digital files are corrupted or unusable, and we are unable to provide a working replacement.
You accidentally purchased the same item more than once (duplicate order).
You received a different product than what you purchased due to a system error.

In these cases, please contact us within 7 days of your purchase at support@lacecraze.com with your order number and a description of the issue.
If your request meets our criteria, we will issue a full refund to your original payment method within 10 business days.

3. Technical Issues

If you experience any technical problems downloading or using your files, please reach out to us — we’re happy to help!
We can resend files, help troubleshoot file formats, or provide alternative download links when needed.

📩 Contact us at: support@lacecraze.com

4. Misuse or Unauthorized Sharing

Our digital embroidery designs are protected by copyright.
Purchasing a design gives you a personal, non-transferable license to use it according to our Licensing Policy.
We do not offer refunds for orders that have been downloaded or shared, or in cases of misuse of the files.

5. EU Customers – Digital Content Regulations

If you are purchasing from within the European Union, by completing your order and downloading the files, you waive your 14-day right of withdrawal under EU consumer protection laws.
This is because the product (digital content) is delivered instantly and cannot be returned once accessed.

6. Contact Us

We care about your satisfaction and want to ensure you receive the designs you love.
If you have questions about your files or encounter an issue, please don’t hesitate to reach out:

📧 Email: support@lacecraze.com
🕓 We aim to respond within 2 business days.

OEM & ODM Lace Manufacturing

Custom embroidery made clear from sample to shipment.

Develop refined lace trims, embroidered fabrics, appliques, collars, and garment details with a factory team that turns artwork, samples, and reference ideas into production-ready results.

Start a Custom Project Request Quote

OEMPrivate-label development for brands, studios, and garment makers.

ODMPattern direction, material advice, and sample refinement support.

BulkStable production standards for repeat orders and seasonal launches.

Build the lace around your product, not the other way around.

Choose the pattern, width, color, base mesh, embroidery thread, hand feel, finishing, and packaging direction that match your collection and target market.

Pattern Development

Transform sketches, inspiration photos, existing samples, or technical artwork into balanced embroidery designs for production.

Material & Color Matching

Select mesh, thread, elastic, cotton, polyester, metallic accents, and color standards that suit the finished garment.

Finishing & Packaging

Confirm edge finishing, cutting, labeling, roll packing, polybagging, carton marks, and export-ready delivery details.

Share Your Requirement

Send artwork, a photo, a physical sample reference, color target, size, material idea, order quantity, and target application.

Designer reviewing a lace artwork sketch with thread color references

Design & Technical Review

We check pattern feasibility, stitch density, repeat size, thread choice, base fabric, edge structure, and likely production cost.

Lace pattern being reviewed and refined on a design workstation

Mockup & Quotation

You receive a recommended specification with estimated MOQ, sample timing, bulk lead time, and pricing for confirmation.

Finished lace garment sample shown beside a close-up lace pattern

Sample Development

A physical sample is produced so your team can review texture, scale, color, transparency, stretch, hand feel, and finishing.

Embroidery machines producing lace samples during development

Sample Approval

We refine the sample if needed, then lock the final production standard, packing requirement, label direction, and inspection points.

Factory team checking and handling lace samples before approval

Bulk Production & Delivery

Your order moves into production with in-process quality checks, final packing, export documents, and shipment arrangement.

Multi-head embroidery machine running bulk lace production

Everything needed for a faster quotation.

The more complete your brief is, the faster the team can recommend the right structure, estimate price, and start sampling.

What to prepare before you contact us

Artwork, sketch, CAD file, photo, or sample reference
Desired width, motif size, repeat, or garment placement
Color target, Pantone reference, or original swatch
Preferred material, stretch level, hand feel, and transparency
Estimated order quantity, MOQ expectation, and launch schedule
Packaging, labeling, shipping country, and compliance needs

White lingerie with delicate lace trim details

Lingerie & Intimates

Soft lace trims, elastic lace, scalloped edges, straps, panels, and refined decorative inserts.

Tablecloth finished with white floral lace trim

Home Textile

Table linens, decorative borders, curtains, textile accents, craft collections, and specialty trims.

Fashion dress with white lace embroidery along the hem

Fashion Apparel

Garment hems, collars, cuffs, overlays, panels, patches, and custom seasonal lace stories.

White bridal gown with structured lace embroidery panels

Bridal & Occasion

Wedding gowns, veils, overlays, appliques, sleeves, waist details, and delicate decorative panels.

Bring us the idea. We will help make it production-ready.

Share a reference, sample, or artwork file and receive a clear path for design review, sampling, quotation, production, and delivery.

Request Quote

Menu

Refund policy

1. Digital Product Policy

2. Exceptions & Refund Eligibility

3. Technical Issues

4. Misuse or Unauthorized Sharing

5. EU Customers – Digital Content Regulations

6. Contact Us

Custom embroidery made clear from sample to shipment.

Build the lace around your product, not the other way around.

Pattern Development

Material & Color Matching

Finishing & Packaging

Share Your Requirement

Design & Technical Review

Mockup & Quotation

Sample Development

Sample Approval

Bulk Production & Delivery

Everything needed for a faster quotation.

What to prepare before you contact us

Lingerie & Intimates

Home Textile

Fashion Apparel

Bridal & Occasion

Bring us the idea. We will help make it production-ready.

Compare products

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Factory-Direct Supply

Refund policy

1. Digital Product Policy

2. Exceptions & Refund Eligibility

3. Technical Issues

4. Misuse or Unauthorized Sharing

5. EU Customers – Digital Content Regulations

6. Contact Us

Custom embroidery made clear from sample to shipment.

Build the lace around your product, not the other way around.

Pattern Development

Material & Color Matching

Finishing & Packaging

Share Your Requirement

Design & Technical Review

Mockup & Quotation

Sample Development

Sample Approval

Bulk Production & Delivery

Everything needed for a faster quotation.

What to prepare before you contact us

Lingerie & Intimates

Home Textile

Fashion Apparel

Bridal & Occasion

Bring us the idea. We will help make it production-ready.

Compare products

Get Your Free Embroidery Patterns